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网络经济的迅猛发展和互联网大数据时代的到来,以“商务服务+支付服务”模式为代表的新模式革命,将席卷整个银行业,形成新的混业经营、跨界经营的业态,从而使得银行业的战略转型和运营模式变革变得迫在眉睫。面对客户需求至上、服务体验为先的行业发展趋势,致力于打造现代零售型商业银行的邮储银行更要顺应趋势,从持续提升客户体验出发,成为满足客户随时、随地、随心需求的“智慧银行”。
With the rapid development of the Internet economy and the advent of the era of Internet big data, the new model revolution represented by the mode of “business service + payment service” will swell the entire banking industry and form a new format of mixed operation and cross-border operation. Making the banking industry’s strategic transformation and operational model changes imminent. The face of customer needs first, service experience first industry trends, to create a modern retail commercial banks more to comply with the trend of the Postal Savings Bank, continued to enhance customer experience, to meet customer demand anytime, anywhere, free-heart “Wisdom Bank”.