上海市浦东新区南码头路街道驰骋社区居委会运用“五步法”化解社区矛盾,引起社会关注。社区党总支书记刘淑贞深有感触地说:“在解决小区的热点、难点问题时,我们感到单靠简单的行政命令和手段不能从根本上解决问题,只有唤醒居民群众民主参与、自我管理的意识,为居民搭建民主参 Shanghai Pudong New Area, South Pier Road, ride the community neighborhood committees to use “five steps” to resolve community conflicts, aroused social concern. Liu Shuzhen, the party branch secretary of the community, said with deep feeling: "In resolving the hot and difficult issues in the community, we feel that we can not fundamentally solve the problems by simple administrative orders and measures. Only by arousing the masses’ democratic participation and self-management Consciousness, to build democratic participation for residents