一段时间以来,CRM、ERP等概念几乎成了企业信息化的代名词。似乎谁都知道CRM是个机会,但似乎谁又都说不清楚CRM市场的参与者和用户究竟是谁?他们又在想什么?换句话说,没有人清楚CRM的市场结构,更把不准CRM当前的市场节奏。具体到创智这样一家以CRM著称的企业来看,这样的问题就是:创智之于CRM是怎样的一家厂商?CRM之于创智又是怎样的一项业务?两个问题的相互映照,将有助于CRM概念的进一步充实,有助于我们更精准地把握此时此地的CRM市场究竟是怎样的一幅图景 For some time, CRM, ERP and other concepts have almost become synonymous with enterprise information. Everyone seems to know that CRM is a chance, but it seems that who are not clear who the participants and users in the CRM market? What are they thinking? In other words, no one knows the CRM market structure, but also not allowed CRM The current market rhythm. Specific to the creation of a company known for CRM point of view, the question is: Innovision in the CRM is what kind of a company? CRM in Creative is what kind of a business? The two issues of mutual reflection, Will help to further enrich the concept of CRM, help us more accurately grasp the CRM market here is exactly what kind of picture