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基于供电营业大厅窗口服务经验总结,融合营业厅规范化服务要求和国网公司“互联网+”供电服务模式,国网合肥供电公司打造营业厅智能坐席管理平台。平台采用红外人体感应装置自动识别在岗状态,实现服务人员与坐席牌的智能物联。结合智能平板,切换服务标语、标识,一体化实现服务评价、业务办理导航、供用电营业服务优质宣传,优化客户体验,提高服务质量。
Based on the experience of service window in service hall, it integrates the standardized service requirements of the operating room and the service mode of “Internet + ” power supply service. State Grid Hefei Power Supply Company builds a business agent intelligent agent management platform. The platform adopts infrared human body sensing device to automatically identify the status of the post and realize the intelligent object association of service personnel and seating cards. Combine the smart tablet, switch service banners, logo, integrated services to achieve business evaluation, business navigation, business services for high quality publicity, customer experience optimization, improve service quality.