作为劳动力密集型产业,酒店业的发展离不开大量的劳动力,尤其是基层员工。然而,酒店员工流失现象却越来越严重。调查发现我国大部分酒店员工流失率已经超过30%,远高于20%的正常人员流动率标准。本文关注酒店基层员工流失现象,探讨其流失的主要原因,为酒店管理者提供参考和借鉴。 As a labor-intensive industry, the development of the hotel industry can not do without a lot of labor, especially grass-roots workers. However, the loss of hotel staff is more and more serious. The survey found that most of our hotel staff turnover rate has exceeded 30%, much higher than the 20% of the normal turnover rate. This article focuses on the phenomenon of the loss of grassroots employees to explore the main reasons for the loss, provide reference and reference for hotel managers.