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高校图书馆的读者服务,既是馆员为读者提供文献资源服务的过程,又是一种和读者交际的活动。本文探讨了在这个过程中,馆员应如何正确地使用交际礼仪,来形成与读者之间和谐融洽的关系。
The service of university library readers is not only the process of librarians providing readers with the service of document resources, but also the activity of communicating with readers. This article explores how Librarians should use communicative etiquette correctly in this process to create a harmonious relationship with their readers.