消费者和经营者发生消费者权益争议时,依我国《消费者权益保护法》规定,可通过以下途径解决: 1与经营者协商和解。 2请求消费者协会调解。 3向有关行政部门申诉。 4根据与经营者达成的仲裁协议申请仲裁机构仲裁。 5向人民法院提起诉讼。 具体地讲,当发生一般纠纷时, Consumers and operators in the event of consumer rights disputes, according to China's “Consumer Protection Law” provides that through the following ways to solve: 1  and operators to reconciliation. 2  request consumer associations to mediate. 3  complaints to the relevant administrative departments. 4  According to the arbitration agreement reached with the operator to apply for arbitration. 5  to the people's court proceedings. Specifically, when a general dispute arises,