思科原是一个名不见经传的小公司,以制造和销售路由器为主。但经过短短的十几年时间,思科已发展成为全球最大的互联网设备和商业解决方案供应商。思科能够成为微软等巨树旁边的一棵独立的小树,不能不说得益于它的总裁约翰·钱伯斯的管理策略。 客户——经营和管理中的要点 在总结经验和成就时,钱伯斯说,发展企业,最忌讳的就是管理者离客户越来越远,对客户说自己比客户知道得更多;远离客户,会使企业陷入困境之中。 作为思科的最高管理者,钱伯斯不是高高在上地 Cisco was originally a little-known small company that manufactures and sells routers. But after just a dozen years, Cisco has grown to become the world's largest provider of Internet equipment and business solutions. Cisco can become a stand-alone tree next to giant trees such as Microsoft, can not but benefit from the management strategy of its president John Chambers. Key Points in Customer-Business and Management When summaries of experiences and accomplishments, Chambers said the most taboo when it comes to growing a business is that managers are getting further and further away from customers, telling clients that they know more than their customers; being far from customers , Will make the enterprise in trouble. As Cisco's top manager, Chambers is not superior