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从数字参考咨询服务的基本内涵和主要形式入手,分析了现有图书馆数字参考咨询服务模式及其特点,并针对其存在的不足,提出了基于知识地图的图书馆数字参考咨询服务模式及其构成方法,经过比较分析阐明了这种新的参考咨询服务模式的特性。
Based on the basic connotation and main forms of the digital reference service, this paper analyzes the existing digital reference service mode and its characteristics of the library, and according to its existing problems, proposes a digital reference service model based on knowledge map and its Constitute a method, through comparative analysis to clarify the characteristics of this new reference service model.