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以质量为生命、坚持走质量效益型道路的企业,并不在乎是否出现过“质量纠纷”,而在乎妥善这种纠纷,其“妥善”之法很多,笔者特别赞赏下列的公式:
Enterprises that take quality as their life and persist in taking quality and efficiency roads do not care about whether there have been “quality disputes” and care about proper disputes. There are many “proper” methods. The author particularly appreciates the following formula: