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随着信息技术的快速发展、服务理念的更新迭代以及市场竞争的日趋激烈,民机客户服务已不再只是集中在交付运营阶段,而是向前向后延伸,贯穿于民机产品的全寿命周期。航空公司等用户所关注的不仅仅是飞机自身的性能指标,一定程度上左右购买决定的恰恰是主制造商所具备的客户服务能力和所能提供的高品质服务。近年来,民机制造正在由
With the rapid development of information technology, the renewal of service concept and the increasingly fierce competition in the market, the customer service of civil aircraft is no longer just focused on the delivery and operation stage. Instead, it extends forward and backward through the entire life span of civil aircraft products cycle. Airlines and other users are not only concerned about the performance of the aircraft itself, but to a certain extent the purchasing decision is precisely the customer service capability and the high quality service that the main manufacturer has. In recent years, civil aircraft manufacturing is being made