介绍了国家图书馆参考咨询的现行服务方式、检索方式和咨询管理上的一些问题。论述了大环境下,信息咨询公司的快速发展对国家图书馆的咨询服务提出的挑战,介绍了虚拟咨询在国外、国内发生发展的历史和现状,认为国家图书馆参考咨询必须以虚拟咨询为发展方向。 Introduced the current service mode of national library reference consultation, the retrieval way and some problems in consulting management. This paper discusses the challenges posed by the rapid development of information consulting companies to the advisory services of the National Library in a large environment, introduces the history and current status of the development of virtual counseling in other countries and abroad, and holds that the reference of national libraries must be based on virtual counseling direction.