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进入汛期后,云南电网公司将密切关注供需形势,重点抓好增供扩销工作。(1)及时跟踪、掌握水情、煤情,掌握全省电源装机容量、机组特性及影响机组出力的各种因素,确保电力供应能力;及时掌握用电客户的生产、销售和经营情况,加强对国家产业政策研究,掌握主要用电行业的发展动态,准确把握用电需求,做好省内电力电量平衡工作,确保电力供应平稳有序。从组织保障、流程优化、原因整改等环节检查落实用电报装服务工作开展情况,继续做好业扩报装效率提升改进工作。(2)深入推进营销服务管理。以客户满意度、停电时间、电费回收率为抓手,不断提升服务能力。以客户满意度测评、客户停电时间统计
Into the flood season, Yunnan Power Grid Corporation will pay close attention to supply and demand situation, focusing on expanding supply and marketing work. (1) Timely tracking and grasping the water conditions and coal conditions, grasping the power installed capacity in the whole province, the characteristics of the generating units and various factors affecting the power output of the generating units to ensure the power supply capacity; timely grasping the production, sales and operation of electricity customers and strengthening Research on national industrial policies, grasping the development trend of major power industries, accurately grasping the demand for electricity, doing a good job in the balance of electricity and power in the province, and ensuring a steady and orderly power supply. From organizational security, process optimization, rectification and other aspects of the inspection and implementation of telegraph service implementation of the situation, continue to do business expansion efficiency improvement and improvement work. (2) To further promote marketing service management. To customer satisfaction, power outage time, electricity recovery rate as the starting point to continuously improve service capabilities. Customer satisfaction assessment, customer power outage statistics