一般认为:公司要先知道顾客想要什么,再推出符合他们需求的产品,才容易成功,其中最常见的做法就是询问顾客。而在一项调查中,顾客走进超市之前,如果先被询问对超市的期望,这类顾客在购物之后的满意度,比购物前没有被询问的顾客要低很多。先问顾客要什么,会增加他们失望的几率。 Generally believed that: the company first know what customers want, and then meet the needs of their product launch, only easy to succeed, the most common way is to ask the customer. In a survey, customers who were asked about the supermarket’s expectations before entering the supermarket were much less satisfied with their purchases than they did when they were shopping. First ask the customer what will increase their chances of disappointment.