首先通报一个数字:2012年淳安县信访局和“12345”县长公开电话共受理群众的信访投诉共5000余件,这个数字还不包括去市、到省、赴京越级信访的数字,而且群体性、大规模的集体上访时有发生(全年集体访批1人次)。在这些信访事件中,有投诉的、有求助的、有建议的,在这里我们不去探讨信访人的诉求是否合理,信访产生的体制上的深层次原因等,从我自己在处理信访问题过程中,有一个很大的感受 First of all, a number is reported: In 2012, the county party information bureau and county magistrate “12345 ” made a public phone call to handle a total of more than 5,000 letters and petitions. This figure does not include the number of letters and visits to the city, , And mass group, large-scale collective petitions have occurred (annual collective approvals 1). In these letters and complaints, there are complaints, help, advice, where we do not go to explore petitioners appeal is reasonable, letters and visits caused by the institutional causes of the depth, from my own in the process of handling letters and visits In, there is a big feeling