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办税服务厅是税务机关为纳税人办理日常税务事宜和提供税务服务的场所,也是征纳双方直接沟通的重要枢纽。所以,要按照办税服务厅规范化的要求,营造一个法治、文明、公平、效率和优化服务的税收环境,以确保各项税收任务的完成,使税收工作更好地为改革开放和经济建设服务。一、在实践中不断完善和提高办税服务水平兰州市七里河区国税局办税服务厅于1997年7月1日投入使用以来。按照国家税务总局及省、市国税局《关于在国税系统开展创建最佳办税服务厅活动的通知》精神,深入开展争创最佳办税服务厅活动,努力做到优美环境、优良秩序和高效服务,不断完善“一条龙”服务体系,为广大纳税人提供一流的服务。1.建立健全制度,搞好优化服务。结合实际,制定了岗位职责、考核目标、考核办法和《国家公务员职务说
Tax service hall is the tax authorities for the taxpayers to handle routine tax matters and provide tax services, but also an important hub for direct communication between the two sides. Therefore, we should create a tax environment of law, civilization, fairness, efficiency and service optimization so as to ensure the completion of various tax tasks so that the tax work can better serve the reform and opening up and economic construction . First, in practice, constantly improve and improve the level of service tax Lanzhou Qilihe District IRS Office of Tax Services in July 1, 1997 put into use since. In accordance with the spirit of “Notice on Establishing the Best Tax Service Office in the National Tax System” issued by the State Administration of Taxation, the State Administration of Taxation and the State Administration of Taxation of the People’s Republic of China and the City, we should deepen the activity of striving for the best tax service hall and strive to achieve a beautiful environment and a good order Efficient service, and constantly improve “one-stop ” service system for the general taxpayers to provide first-class service. 1. Establish and improve the system, improve the service. Combining with the actual situation, we formulated job responsibilities, assessment objectives, assessment methods and "state civil servant job