国家行政学院教授杨小军在《学习时报》2013年4月22日撰文指出,经过多年发展演变,信访已成为纠纷解决机制的一部分。作为一种纠纷解决或者推动纠纷解决的制度,信访仍有其不足,需要改革。改革方向的关键词主要有四:事清、公正、规则、事了。事要清解决好信访诉求,前提是要把信访事项的来龙去脉和处理经过搞清楚。没有事实基础,只讲解决诉求,会偏离法制轨道,诉求的处理也不会正确合理。在信访实践中,信访人提供的事实情况因为种种原因,不一定实事求 Yang Xiaojun, a professor at the National School of Administration, wrote in The Learning Times on April 22, 2013 that after many years of development, letters and petitions have become part of the dispute resolution mechanism. As a dispute resolution or dispute resolution system, petitions still have their shortcomings and need reform. There are four main key words in the direction of reform: things are clear, fair, rules, things. It is necessary to clarify the petitions petitions, the premise is to review the ins and outs of petitions and dealt with through. Without a factual basis, we can only resolve the appeal and deviate from the legal system. The handling of the claim will not be correct and reasonable. In the practice of letters and visits, the facts and circumstances provided by the petitioners for various reasons, not necessarily realistic