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为推进医院管理的科学化、规范化和标准化建设,着力解决人民群众反映强烈的热点和难点问题,卫生部和国家中医药管理局于去年4月启动了“以病人为中心,以提高医疗服务质量为主题”的医院管理年活动。近一年来,医院管理年活动在全国医疗机构展开。这是我国继开展文明医院评比、医院评审和分级管理、全国创百佳医院活动后,加强医院管理工作的又一举措。2005年8月和10月,卫生部和国家中医药管理局先后两次组织300多位专家,对全国31个省、自治区、直辖市和新疆生产建设兵团及其所属医院的医院管理年活动进行督导。根据督导结果,高强部长在2006年全国卫生工作会议报告中指出:“去年在全国开展的医院管理年活动,已经取得了一定成效,开了一个好头。各地把医院管理年活动作为落实先进性教育成果,维护群众利益,提高服务质量,控制医疗费用,缓解看病难、看病贵的一项重要措施,受到了社会各界的好评。但也存在一些问题,主要是医疗机构加强管理的成果还没有落实到便民、利民措施上,群众感受不深;有些群众反映强烈的突出问题还没有得到有效解决;管理年活动存在一些死角,有的单位损害群众利益的问题仍相当严重”。去年12月23日,卫生部医政司在厦门组织召开了医院管理年阶段工作研讨会,王羽司长出席会议并对医院管理年活动工作进展和督导情况进行了阶段性总结,医疗服务管理处赵明钢处长对全国医院管理年活动督导后整改情况进行了重点说明。护理管理是医院管理的重要组成部分,也是决定医疗服务质量的重要因素。在卫生部派出的督导组中,先后有十几位护理专家参加了督导工作。为使大家了解督查中护理工作存在的问题,以进行持续改进,本刊特邀请参加督导的有关专家撰写了一组稿件,从各角度深入分析我国医疗及护理管理中存在的问题,提出了改进建议。欢迎广大读者通过“读者信箱”把您的感想告诉我们。
In order to promote the scientific, standardized, and standardized construction of hospital management, efforts were made to solve the hot and difficult issues that the people have reported. The Ministry of Health and the State Administration of Traditional Chinese Medicine launched the “patient-centered approach” to improve the quality of medical services in April last year. “Themed” hospital management year activity. In the past year, the hospital management activities have been carried out in medical institutions throughout the country. This is another step taken by China to strengthen the management of hospitals following the review of civilized hospitals, hospital assessments and classification management, and the creation of 100 Best Hospitals in China. In August and October 2005, the Ministry of Health and the State Administration of Traditional Chinese Medicine organized more than 300 experts twice to supervise the annual hospital management activities in 31 provinces, autonomous regions, and municipalities directly under the central government, Xinjiang Production and Construction Corps and their affiliated hospitals. . According to the results of the inspection, Minister Gao Qiang pointed out in the report of the National Health Work Conference in 2006: “The hospital management activities carried out throughout the country last year have achieved certain results and opened up a good start. The results of education, safeguarding the interests of the people, improving service quality, controlling medical expenses, and alleviating the difficulty of seeing a doctor and expensive medical treatment have received favorable comments from all walks of life, but there are also some problems, mainly because the results of strengthening the management of medical institutions have not yet The implementation of the measures to facilitate the convenience of the people and the people has not been felt by the people; some prominent problems that have been strongly reflected by the people have not yet been resolved effectively; there are some dead ends in the management activities, and the problem of some units harming people’s interests is still quite serious.“ On December 23 last year, the Department of Medical Affairs of the Ministry of Health organized a seminar on the stage of hospital management in Xiamen. Director Wang Yu attended the meeting and made a summary of the progress and supervision of the year of hospital management activities. The Medical Service Management Office Director Zhao Minggang gave key explanations on the rectification after the supervision of the National Hospital Management Year. Nursing management is an important part of hospital management and an important factor in determining the quality of medical services. In the supervision group sent by the Ministry of Health, there have been more than a dozen nursing experts who have participated in the supervision work. In order to make everyone aware of the problems existing in the supervision of nursing work and to carry out continuous improvement, the journal invited the relevant experts participating in the supervision to write a series of manuscripts to analyze in depth the problems in China’s medical and nursing management from various angles. Suggestions for Improvement. Readers are welcome to tell us your feelings through ”reader mailboxes".