门诊工作,面向社会,接触面广,病人多而集中;诊病环节多,手续繁杂;患者求医心理各并,要求不同。工作人员的思想素质,业务水平,服务态度等因素,致使门诊工作矛盾重重。为此,经常不断的协调关系,及时的解决矛盾,是门诊管理的有效手段之一。一、协调方方面面的关系取得领导的重视和支持及时主动的向领导汇报门 Out-patient work, facing the society, wide contact, many patients and concentration; diagnosis and treatment of many links, procedures complicated; patients seeking medical psychological and different requirements. The staff’s ideological quality, business level, service attitude and other factors have caused contradictions in outpatient services. For this reason, constantly coordinating relationships and resolving conflicts in a timely manner is one of the effective means for outpatient management. 1. Coordinating all aspects of the relationship to obtain leadership’s attention and support