标杆管理的概念可概括为:不断寻找和研究同行一流公司的最佳实践,并以此为基准与本企业进行比较、分析、判断,从而使自己企业得到不断改进,进入或赶超一流公司,创造优秀业绩的良性循环过程。其核心是向业内或业外的最优秀的企业学习。通过学习,企业重新思考和改进经营实践,创造自己的最佳实践,这实际上是模仿创新的过程。具体说来,一个完整的内外部综合标杆管理的程序通常分为:1)计划;2)内部 The concept of benchmarking can be summarized as: constantly looking for and studying the best practices of peer-class companies and using them as a benchmark to compare, analyze and judge with our own companies so that they can get continuous improvement and enter or overtake first-class companies, Create a virtuous cycle of outstanding performance process. The core is to learn from the best companies in the industry or beyond. Through learning, companies rethink and improve their business practices to create their own best practices, which are in fact imitating the process of innovation. Specifically, a complete internal and external benchmarking program is usually divided into: 1) plans; 2) internal