该系统采用了最新的IP内核一体化设计,将CTI服务器、PBX电话交换、CRM客户关系管理、CDR话务统计、VOIP网络电话、IVR自动语音导航、ACD自动话务分配、录音、留言、短信、邮件群发等功能融于一体,无须外挂任何其它设备就能实现大容量的电话呼入/呼出处理、电话转接等传统呼叫中心的所有功能,同时还提供传统呼叫中心所不具备的IP远程坐席等高扩展性系统功能。 The system uses the latest IP core integrated design, CTI server, PBX telephone exchange, CRM customer relationship management, CDR traffic statistics, VOIP Internet phone, IVR automatic voice navigation, ACD automatic traffic distribution, recording, voice mail, SMS , Mass mailing and other functions into one, without any external plug-in equipment will be able to achieve high-capacity phone call / outbound processing, call forwarding and other traditional call center all the features, but also do not have the traditional call center IP remote Seat scalability system features.