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医疗服务纠纷是医患关系研究的重要内容。过去，分析医疗服务纠纷往往以找医院的责任和追究医务人员的过失为多，处理纠纷也常以医院一方自责而“平民心”。在医院管理实践中，我们发现医疗服务纠纷不仅仅都是医院及医务人员的责任，还有一些社会因素，如患者的思想观念、道德水准、文化素质等等，也会导致纠纷的产生。本文着重分析医疗服务纠纷产生的社会因素及对策。
Medical service disputes are an important part of the doctor-patient relationship research. In the past, analysing medical service disputes often tended to find the responsibility of the hospital and investigate medical staff. It is often the case that the hospital side guilty of remorse and “people’s minds.” In hospital management practice, we found that medical service disputes are not only the responsibility of hospitals and medical personnel, but also some social factors, such as the patient’s ideology, moral level, and cultural quality, etc., can also lead to disputes. This article focuses on analyzing the social factors and countermeasures arising from medical service disputes.