关于倾听,《辞海》是这样解释的:倾听即倾耳而听;就是细心的听取,多是形容上级听取下级意见的一种状态。而心理学认为,倾听是通过一种动机会谈的过程,从内部促使倾听者改变,而不是通过外部压力使倾听者产生反应。倾听是一门艺术,真诚的倾听是对倾听者尊重、理解和反馈,通过倾听了解需求必须全神贯注,不仅要用耳朵,还要用整个身体。倾听,作为现代企业管理和思想政治工作的一种成功实践,可以提高心理疏导和思想政治工作的针对性与质量,可以海纳百川,广集良策,这对于调动人的积极 With regard to listening, “Cihai” is explained as follows: Listening is listening earnestly; listening attentively is mostly a state in which superiors listen to subordinates’ opinions. Psychology, on the other hand, is listening through a process of motivational talks that prompts the listener to change from within rather than react to the listener through external pressure. Listening is an art. Sincere listening is the respect, understanding and feedback of the listeners. By listening to the needs, we must pay full attention to not only using the ear but also the entire body. Listening, as a successful practice in modern enterprise management and ideological and political work, can improve the pertinence and quality of psychological counseling and ideological and political work, and can absorb all kinds of rivers and enrich the good policies. This is of great help to mobilizing people’s enthusiasm