消费者期待和品牌经销商提供的服务之间到底有哪些不匹配呢?看看这些解决方案消费者对经销商售后服务的不满由来已久。在中国新车销售呈井喷式增长的时候,这种不满被掩藏了,不为人瞩目。2011年伊始,中国乘用车市场逐渐回归常态,新车销量增速趋缓,由两位数下降到个位数,新品牌新车型不断问世,市场竞争不断加剧,经 What are the consumer mismatches between the consumer expectations and the services provided by the brand dealers? Look at the consumers’ dissatisfaction with the after-sales service of dealers for a long time. This disappointment was hidden when new car sales in China were in the doldrums, unnoticed. At the beginning of 2011, China’s passenger car market gradually returned to normal. The growth of new car sales slowed down from double-digit to single-digit. New models and new models were introduced continuously and the market competition kept increasing.