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从过去产品的品质与人员专业度的要求,到现在所有专家学者不断强调企业竞争优势或CRM(顾客关系管理)、CS(顾客满意)等,都凸显了服务趋势的改变与服务人员的重要与价值。但究竟对企业或个人言,如何做好服务才能让服务的品质提升,以及当客户有问题时。如何表现才能给予客户最优质的服务呢?以下三点可供参考: 一、教育服务人员的工作价值与观念服务人员大部份都知道服务的重要性,但能不能知行合一才是最大的问题。所以要不断
From the past product quality and personnel professional requirements, all experts and scholars continue to emphasize corporate competitive advantage or CRM (customer relationship management), CS (customer satisfaction), etc., all highlight the changes in service trends and the importance of service personnel. value. However, whether the company or individuals say that how to do a good job of service can improve the quality of service and when customers have problems. How to perform in order to give customers the best quality service? The following three points are available for reference: I. The value and concept of the work of the education service staff Most of the service staff know the importance of the service, but can we know whether it is the greatest one? problem. So keep going