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选取1995-2015年间的300个网络公共事件为案例,着重从议题特征、网民参与和政府回应三个角度分析其现状和趋势。研究发现,网络公共事件大都起源于现实的社会问题,尤其是官民冲突,社会强势阶层是事件的主要涉事群体,多数事件是传统媒体和网络互动的结果。大部分事件都是网民自发参与的,话语表达是其主要参与形式,只有少数事件能发展为线下行动。网民参与的主要目的是维权和表达,接近一半的事件能够得到解决。政府回应的速度总体偏慢,但近年来反应速度越来越快。政府回应主要是话语回应和行为回应,制度性解决问题的机制尚未建立。政府回应注重单向的信息发布,忽视双向沟通和对话,影响了事件的处置效果。
Taking the 300 online public events from 1995 to 2015 as cases, this paper analyzes the current situation and trend from three aspects: the features of the agenda, the participation of netizens and the government response. The study found that the majority of online public events originated from the actual social problems, especially the clashes between officials and civilians. The social strata are the major groups involved in the incident. Most of the incidents are the result of the interaction between traditional media and the Internet. Most of the incidents are spontaneous participation by Internet users. Discourse expression is the main form of participation. Only a few incidents can develop into offline actions. Internet users to participate in the main purpose of rights and expressions, nearly half of the incidents can be resolved. The overall rate of government response is slow, but in recent years the response has been faster and faster. Government response is mainly discourse response and behavioral response, institutional mechanisms to solve the problem has not been established. The government responded by focusing on one-way information release and neglecting two-way communication and dialogue, which affected the handling effect of the incident.