精明的商业领袖会在冲突中寻找创造价值的时机无论在哪一行,总会有争吵。未按时交货;客户改变主意;合作伙伴不遵守承诺;部门的主管不批准某项预算而且还进行人身攻击。经理们对待这样的冲突和对待其他生意的方式往往是不同的。他们的做法完全不同,就好像解决冲突需要完全不同的方式:要不你获胜,要不我获胜。双 Shrewd business leaders will always be in a quarrel wherever they seek to create value in a conflict. Failure to deliver on time; changing customers’ minds; failure of partners to honor promises; failure of department heads to approve a budget and personal attacks. The way in which managers deal with such conflicts and other businesses is often different. Their approach is completely different, as if conflict resolution required a completely different approach: whether you won or not, I won. double