医疗体制改革是一项非常复杂的系统工程,既需要国家在大政方针方面有所突破,也需要各个医院在每一项具体工作中有所体现。当医改的宏大框架要落实到医院的具体部门,我们应该有哪些新的工作理念?又如何在每一项工作中体现新的思路?时至今日,公立医院的改革已经进入攻坚状态。近年来,我国医疗水平飞速发展,很多领域都达到了国际先进水平。但是,一提到医院,人们的目光大多集中在医生的医疗技术上,却忽视了医院本身作为公共服务主体,其服务部门也是极为重要的一部分,完善医院的服务体系,提升服 The reform of the medical system is a very complicated systematic project. It not only requires the country to make breakthroughs in major policies but also reflects the specific hospitals in each specific work. When the grand framework of medical reform is to be implemented in the specific departments of the hospital, what new working ideas should we have and how to reflect new ideas in every work? Up till now, the reform of public hospitals has entered a crucial state. In recent years, China’s rapid development of medical standards, many areas have reached the international advanced level. However, when it comes to hospitals, most of the people’s eyes are on the medical technology of doctors. However, the hospital itself is neglected as the main body of public service. Its service department is also an extremely important part. It improves the service system of hospitals and enhances the service