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只有让员工快乐才能让顾客快乐,才能让顾客实现高品质的客户体验从案例中我们不难发现,导致巴辛客陷入困境的败笔很多,但是其中最重要的一点是:忽视客户体验的战略扩张。
Only let employees happy to make customers happy, to allow customers to achieve high-quality customer experience From the case we can easily find that led to a lot of failed Parsinkers trouble, but the most important point is: ignore the strategic expansion of customer experience .