对待群众信访工作,领导干部要真正把来访群众当家人,把群众来信当家书,把群众诉求当家事,把信访工作当家业,把群众权益维护好。当家人、当家书、当家事、当家业,总而言之就是面对群众要有“家”的情怀,把群众的诉求当成自家的诉求,真心听取;把群众的困难当成自家的困难,用心解决;把群众 To treat the masses of letters and visits, the leading cadres should truly treat the visiting masses as their own relatives, send letters to the people and write letters to the masses, take the masses as their own demands, maintain letters and visits as their own homes, and safeguard their rights and interests. When the family members, the family books, the family affairs and the family business, in the final analysis, they are faced with the feelings that the people should have their “home” and regard the appeals of the masses as their own aspirations and sincerely listen to them; regard the difficulties of the masses as their own difficulties and solve them with sincerity Put the crowd