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一、把信访工作当作重要的信息窗口。信访工作是群众送上门的信息,也是企业领导者了解民情、检查工作、了解社会需要的重要渠道之一,有些意见是拿钱也买不到的。成都电信局领导对信访工作非常重视,尽管平时工作忙,都要抽出一定时间听取信访工作的汇报,研究信访工作,批阅信件。从一九八五年一月至今年六月底止的372件(次)信访中,经局长亲自批阅的有208件(次),其余各级领导批阅的有164件(次)。这样,就加快了信访的处理效率,做到件件处理清楚,解决落实问题迅速彻底。有的来信不属于本局责任范围的,也从通信全程全网着想,尽职尽责,弄清问题。二、充分利用信访信息,不断提高企业的经营管理和服务水平。电信通信工作,是服务性行业。据统计,群众来信来访对电信生产和企业经营管理的意见、建议逐年增多。1984年占信访总量29%,
First, the petition as an important information window. The petition work is the information that the masses send to the door, and it is also one of the important channels for the business leaders to understand their feelings, check their work and understand the needs of the society. Some opinions can not be obtained from money. The leaders of Chengdu Telecom Bureau attached great importance to the work of letters and visits. Although they usually worked hard, they took some time to listen to the reports of letters and visits, study letters and visits, and read letters. Of the 372 petitions received between January 1985 and the end of June this year, 208 (times) were personally reviewed by the Secretary and 164 were read by the rest of the ranks. In this way, we havetened the handling of letters and visits, handled the pieces clearly, and solved the implementation of the issue promptly and thoroughly. Some letters do not belong to the scope of this Council’s responsibility, but also from the communications throughout the entire network thinking, due diligence and clarify the issue. Second, make full use of the petition information, and constantly improve the business management and service levels. Telecommunications work is a service industry. According to statistics, opinions and suggestions from the masses about the telecommunications production and business management are increasing year by year. In 1984 accounted for 29% of the total number of letters,