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目的:探讨风险管理对新生儿病区护理缺陷、不良事件发生率及家长满意度的影响。方法:选取2016年新生儿重症监护室的160例新生儿作为研究对象,根据随机数字法,将其分为实行常规护理的对照组和实行风险管理的观察组,每组各80例,比较两组患儿的护理缺陷、不良事件发生率,以及家长满意率。结果:与对照组相比,观察组留置套管针、液体外渗、红臀等护理缺陷发生率显著降低(P<0.05);与对照组相比,观察组新生儿溢奶误吸、意外伤、捂被窒息等不良事件发生率显著降低(P<0.05);与对照组相比,观察组家长对护理服务满意率明显提升(P<0.05)。结论:风险管理能够明显降低新生儿病区护理缺陷及不良事件发生率,显著提升患儿家长满意率。
Objective: To explore the impact of risk management on nursing defects, incidence of adverse events and parents’ satisfaction in neonatal ward. METHODS: A total of 160 newborns from the Neonatal Intensive Care Unit in 2016 were selected as study subjects. According to the random number method, they were divided into two groups: control group with routine nursing and risk management group with 80 cases in each group. Group nursing care defects in children, the incidence of adverse events, as well as parents satisfaction. Results: Compared with the control group, the incidence of nursing defects such as trocar in the observation group, fluid extravasation and red buttock were significantly decreased (P <0.05). Compared with the control group, neonatal asphyxia, Compared with the control group, the satisfaction rate of the parents in the nursing service group was significantly improved (P <0.05). Conclusion: Risk management can significantly reduce the neonatal ward nursing defects and adverse events, significantly improve the satisfaction rate of children with parents.