为 取得最好的结果,实施标杆管理 的团队成员应包括来自不同职能部门的代表:如工程部门、财务部门、管理部门和市场营销部门等。如果团队成员缺乏正进行标杆管理的那一领域的经验,则新的问题、思想和方法就更可能出现,但是如果实际操作人员没有参与其中,那么以改进流程为目 In order to achieve the best results, the team members who implement benchmarking should include representatives from different functional departments: engineering, finance, management, and marketing. If team members lack experience in the area where benchmarking is being conducted, new issues, ideas, and methods are more likely to occur, but if the actual operators are not involved, then the improvement process is