铁路运输生产安全不仅关乎人民群众的生命财产安全,也影响到社会的和谐稳定,甚至关乎国家在国际上的声誉,因此,防范事故发生已成为铁路工作的重中之重。铁路客运值班员是客运站的重要岗位,担负着车站接发列车、旅客乘降组织与相关部门联系协调等重要职责,直接关系着旅客的生命财产安全。具备良好安全素质的客运值班员,可以有效降低事故的发生几率,确保客运安全 The safety of railway transportation production not only concerns the life and property safety of the people, but also affects the social harmony and stability, and even the national reputation in the world. Therefore, preventing the accident has become the top priority of railway work. Railway passenger attendant is an important post of the passenger station, responsible for the train station and train passengers, passengers and passengers to take contact with the relevant departments to coordinate and other important responsibilities, is directly related to the safety of life and property of passengers. Have a good safety of the quality of the passenger attendant, can effectively reduce the risk of accidents and ensure passenger safety