“细微之处见功夫”强调的是企业在提供产品和服务过程中,必须关注各种细节,因为它是企业增强顾客满意的又一条非常重要准则。在充满竞争的社会中,我们经常看到,很多顾客会因为一件很细微小事而大受感动,从此经常光顾该企业。当然,也可能因为某一细节处理不当,而使顾客大失所望,甚至耿耿于怀,从此不肯再度光顾。因为从企业角度看,关注各种细节,企业 “See Kung Fu nuances ” Emphasizes that enterprises in the provision of products and services must pay attention to various details, because it is another business enterprise to enhance customer satisfaction is another very important criterion. In a competitive society, we often see that many customers are very moved by a very small and small event, from time to time to patronize the business. Of course, may also be due to a detail handled properly, leaving customers disappointed, or even heart, never refused to patronize again. Because from the business point of view, attention to various details, business