论文部分内容阅读
服务理念的完善,推动着富阳供电局逐渐走上了服务品牌化、富电品牌化的道路。在富阳市供电局,有一种卡叫“优质服务考核记分卡”,考核内容包括报装接电服务、计划检修服务、故障检修服务、依法停电、行风建设和营业管理6大项、16个细项。考核总分为100分,发生服务差错则按项扣
Improve the service concept, promote the Fuyang Power Supply Bureau has gradually embarked on the service brand, rich brand of the road. Fuyang City Power Supply Bureau, there is a card called “service quality scorecard”, assessment content, including newspapering service, scheduled maintenance services, troubleshooting services, according to the law blackout, business style building and business management six major, 16 Details. The total score of 100 points, service errors occurred by item deduction