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制造商以及代理商有没有充足的备件库存,是售后服务工作中能否迅速解决问题的关键,一旦用户的设备因为一个配件损坏而无法运转时,如果代理商没有备件库存而需要制造商供应,就会延长维修时间。在备件的库存量方面,制造商不但要有充足的备件库存量,代理商也要库存一些常用的、容易损坏的配件。这样,当用户设备出现故障后,就可以及时为用户提供需要的配件,不再因为等配件而延长了排除故障的时间。良好的备件供应体系才能真正体现售后服务的真功夫。下面作者结合本单位在工程机械使用过程中,工程机械备件与工程机械制造商及代理商存在的问题谈一点个人看法。
Manufacturers and agents have sufficient spare parts inventory, is the key to the after-sales service can quickly solve the problem, once the user’s equipment is damaged due to an accessory can not run, if the agent does not have spare parts inventory and the need for manufacturers to supply, Will extend the maintenance time. In the spare parts inventory, manufacturers not only have sufficient spare parts inventory, agents also stock some common, easily damaged parts. In this way, when the user equipment fails, it can promptly provide the user with the needed accessories, and no longer extend the time of troubleshooting because of other accessories. A good spare parts supply system can truly reflect the real after-sales service. The following author combined with the unit in the process of using construction machinery, construction machinery spare parts and construction machinery manufacturers and agents to talk about the existing problems of personal opinion.