前言在以前的文章中,我们讨论过如何通过多方面的管理来确保企业的效益,如知识、人才、工艺、设备和成本管理等。这些管理技术多是针对企业“内部”的,在上述管理技术做到位的情况下,我们基本上就能对内部的效益有一定程度的把握,但这还不能确保我们在竞争中成功。 在企业的整体运作中,如果没有良好的供应商支持和客户的良好配合,所有的努力也可能功亏一篑或者大打折扣;所以,供应商和客户的作用是不可忽 Preface In previous articles, we discussed how to ensure the benefits of an organization through multiple aspects of management such as knowledge, talent, craftsmanship, equipment, and cost management. Most of these management techniques are aimed at the “internal” enterprises. With the above management techniques in place, we can basically grasp the internal benefits to a certain extent, but this does not guarantee that we will succeed in the competition. In the overall operation of the enterprise, all efforts may fall short or be greatly discounted without good supplier support and customer cooperation; therefore, the role of suppliers and customers is not negligible