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提出一个用于分析突发事件网民信息需求的框架,并利用网络问答社区数据进行实验分析。结果表明该框架可以有效分析突发事件网民信息需求。从信息引用情况来看,我国网民引用官方、媒体和公益组织信息来回答突发事件问题的比例很低。在突发事件中网民最关心的还是生理需求和安全需求方面的信息。本研究的意义在于为突发事件危机沟通提供相关启示。
A framework for analyzing the information needs of emergency netizens is proposed, and experimental analysis is conducted by using network quiz community data. The result shows that this framework can effectively analyze the information needs of emergency netizens. From the information quoted situation, our netizens cite the official, media and nonprofit organizations to answer the incident a very low proportion of the problem. Netizens in emergencies are most concerned about the physiological needs and security needs of the information. The significance of this study is to provide relevant enlightenment for crisis communication in emergencies.