无锡交通电话咨询服务系统是无锡地区各类交通监督、投诉、咨询、服务电话的电话集群系统,能与交通指挥调度中心值班室在一起的交通电话咨询服务值班室提供日常服务。主要由电话的呼叫转移系统、电话呼叫处理中心、值班台、值班办公网四部分组成;借助无锡地区的城域网和NGCC技术实现热线电话值班系统。 Wuxi Traffic Telephone Consulting Service System is a telephone cluster system of various types of traffic supervision, complaint, consultation and service calls in Wuxi. It can provide daily service with the traffic telephone consultation service duty room of the traffic command and control center duty room. Mainly by the telephone call transfer system, telephone call processing center, duty station, on duty office network composed of four parts; with metropolitan area network in Wuxi and NGCC technology to achieve hotline on duty system.