“以病人为中心,以提高医疗服务质量为主题”的服务理念是现代化医院经营管理的重大突破。文章介绍了现阶段各大医院开设便民服务中心的状况。便民服务中心的设立,既增加患者满意度,切实满足患者各类就医需求,又增加医院的知名度及美誉度,是医院可持续发展的必然要求。 “Patient-centered, in order to improve the quality of medical services as the theme ” service concept is a major breakthrough in modern hospital management. The article introduces the status of convenience service centers opened in major hospitals at this stage. The establishment of convenience service centers not only increases patient satisfaction, effectively meets all kinds of patient needs for medical treatment, but also increases the popularity and reputation of the hospital. This is a necessary requirement for the sustainable development of the hospital.