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图书馆网络信息服务绩效评价应该包括三个方面:一是网络信息服务系统建设绩效评价,二是网络信息资源建设绩效评价,三是用户感知的服务绩效评价。其评价方法可以按照评价主体分为三类:自我评价;第三方评价;用户评价。这三类方法各有侧重,自我评价主要用于评价网络信息服务系统建设绩效,第三方评价主要用于评价网络信息资源建设绩效,用户评价主要用于评价用户感知服务绩效,但也不是泾渭分明,也可以综合使用。
Library network information service performance evaluation should include three aspects: First, the construction of network information service system performance evaluation, the second is the construction of network information resources performance evaluation, the third is the perception of service performance evaluation. The evaluation methods can be divided into three categories according to the main evaluation: self-evaluation; third-party evaluation; user evaluation. These three methods have different emphases. Self-evaluation is mainly used to evaluate the construction performance of network information service system. The third-party evaluation is mainly used to evaluate the performance of network information resources construction. User evaluation is mainly used to evaluate the performance of user-perceived services, but not entirely distinct, Can also be used in combination.