当前,随着社会经济不断发展,享受旅游服务成为人们一种重要的休闲娱乐方式。论文从心理契约角度出发,指出心理契约虽不是一种有型契约,没有以合同或者其他形式签名记录在案,然而它却发挥着有型契约的约束功能。西方的小费文化延续至今,一方面它是从事服务性工作人员维持正常生活的一项重要收入;另一方面支付小费也是客人对服务人员劳动的尊重和肯定。然而,目前国内旅游服务业的导游及司机通过“回扣”等非正规渠道获取补偿方式导致旅游体验和客户满意度大打折扣,甚至引发诸多民 At present, with the continuous development of social economy, enjoying the tourist service has become an important way of entertainment for people. From the angle of the psychological contract, the thesis points out that although the psychological contract is not a type contract, it is not recorded in the contract or other forms of signature, however, it acts as the binding function of the type contract. Western tip culture continues today, on the one hand it is engaged in service workers to maintain normal life is an important income; the other hand, the tip of the payment is also the guests of the service staff respect and affirmation. However, at present, tour guides and drivers in the domestic tourism service industry have obtained discounts on their travel experience and customer satisfaction through non-formal channels such as “rebates ”, and even led to many people