急诊科是医院的重要科室,由于患者病情危急、抢救工作繁重,加之患者家属心情迫切,对突发意外多缺乏心理准备,很容易引发一些医疗纠纷。现就我院如何防范医疗纠纷总结如下。1改进服务态度,加强医患沟通1.1强化窗口意识,热情接待患者,急患者之所急,想患者之所想急诊科医务人员的精神面貌、举止言谈和对患者的 The emergency department is an important department of the hospital. Due to the critical condition of the patient, the heavy rescue work, and the patient’s family members’ urgency, the lack of psychological preparation for unexpected accidents can easily lead to some medical disputes. The summary of how to prevent medical disputes in our hospital is summarized below. 1Improve service attitude, strengthen communication between doctors and patients 1.1 Strengthen window awareness, warmly receive patients, and hurry to patients, and think what the patient thinks about the mental outlook of the emergency department medical staff, behavior and patient