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为了提高参考咨询服务质量,县(市)图书馆可视具体情况,采取一些有效措施。首先,可设立专门的参考咨询室或咨询台。在咨询室(台)里,咨询人员要热情接待读者的直接咨询和间接咨询(如电话、信函等);同时,可相对集中一些参考工具书、专利文献、剪报资料、信息资料、地方资料等,方便读者直接查找利用。其次,可采取主动咨询服务方式,对本县(市)的厂矿企业、农村专业户及政府有关部门,根据他们各自的需要,提供相关的情报信息;对重点读者、重点单位,可与其建立长期关系,主动为他们收集、选择、传递最新情报信息资料,直接参与为经济建设服务。
In order to improve the quality of reference services, the county (city) library can take some effective measures according to the specific conditions. First of all, you can set up a special reference room or help desk. In counseling rooms, counselors should warmly receive direct consultation and indirect counseling (eg telephone calls, correspondences, etc.) from readers. At the same time, they can relatively concentrate on reference books, patent documents, newspaper clipping information, information materials, local materials, etc. , Convenient for readers to find and use directly. Secondly, take the initiative to consult the service mode, provide the relevant intelligence information to the factories, mines and enterprises in the county (city), the specialized households in rural areas and relevant government departments according to their respective needs; for key readers and key units, establish long-term relationships with them, Take the initiative to collect, select and deliver the latest information and information for them and directly participate in the service of economic construction.