参考咨询系统主要为图书馆与用户之间提供一个咨询交流的环境,以解决用户在学习和使用图书馆资源过程中遇到的问题。随着互联网技术的发展,网络搜索引擎技术发展迅速,用户的许多问题可通过网络找到答案,如百度知道、新浪爱问等网络问答系统的出现就为用户通过网络找到问题答案提供了一个很好的工具 The reference system mainly provides an environment for consultation and exchange between libraries and users so as to solve the problems that users encounter in learning and using library resources. With the development of Internet technology, web search engine technology has developed rapidly, many of the user’s problems can be found through the Internet, such as Baidu know, Sina Love Q and other network Q & A system for users to find answers to questions through the network provides a good tool