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为进一步加强对基层班组的供电服务与营销工作质量管控,全面提高营销服务精益化管理水平,提升优质服务水平,国网温州供电公司客户服务中心坚持以问题为导向夯实管理基础,以客户为导向提升服务水平的工作思路,建成以工单管控、窗口服务管控、全流程满意度管控、指标管控的问题导向管控机构,实现中心营销服务质量与工作质量的统一管控,促进中心营销管理提升、服务提质。
In order to further strengthen the quality control over the power supply service and marketing work of the grassroots team and improve the lean management level of marketing services in an all-round way and improve the quality of service, the customer service center of Wenzhou Power Supply Company of the State Grid adhered to the basis of problem-oriented compaction and customer orientation Improve the service level of work ideas, built to work order control, window service control, the whole process of satisfaction control, control and management of indicators to guide the regulatory agencies to achieve the center of marketing and service quality and quality of the unified management and control to promote the center of marketing management to enhance service Quality