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员工对待顾客,就应当像对待企业的首席执行官一样,即将顾客和自己的切身利益联系起来,重视顾客的意见,以向顾客提供最好的产品和服务为己任。在“顾客是上帝”的观念基础上,思科公司给员工灌输了一种“顾客是首席执行官”的信念。思科认为;一直以来,无论是企业的高层管理人员还是高等学府研究人员,他们在研究商业模式和经营模式对企业发展的重要性时,只注重于组织创新、技术进步以及商业环境的变迁,而客户在他们看来并不值得关注。这种对客户的不重视,使得公司提出所
As employees treat their customers, they should, like the CEO of a business, immediately connect their customers with their own interests, value their opinions, and provide their customers with the best products and services. Building on the notion of “customer is God,” Cisco has instilled in employees a belief that “customers are the CEO.” Cisco believes that all the time, whether it is the top management of a company or the researcher of institutions of higher learning, they only focus on organizational innovation, technological advancement and changes in the business environment while studying the importance of business models and business models to business development. Customers do not seem worth watching to them. This lack of attention to customers, the company made