信息系统早已是零售企业经营的基础条件,但从另一个角度来看,也可以说信息系统正在成为零售企业发展的瓶颈。正因为如此,信息系统成了一些经营管理者攻击的对象,在业界弥漫着对信息系统的不信任感。最常见到的现象是:开发商在开发系统时总是只听客户的,而客户本身对系统到底要做成什么样又讲不清楚;结果就造成了需求的反复修改和程序的不断变更, Information systems have long been the basic conditions for the retail business, but from another perspective, we can say that information systems are becoming the bottleneck of the retail business. Because of this, the information system has become the target of some managers’ attacks, which pervades the sense of trust in the information system in the industry. The most common phenomenon is: developers in the development of the system always listen to the customer, and the customer itself to the system in the end to what kind of do not say clearly; the result has resulted in repeated changes in the requirements and procedures change,