在“3·15”来临之际,山西省消费者协会公布了全省2010年消费投诉热点,在过去的一年中,共受理投诉10586起,为消费者挽回经济损失585万余元。投诉中显示的问题与民生直接相关,表现为:日用百货投诉数量最多,小家电寿命短、售后服务不到位,商品房及家装家居问题多等等。 On the occasion of the advent of “3 · 15”, the Consumer Association of Shanxi Province released the hot spots for consumer complaints in 2010 in the province. In the past year, a total of 10586 complaints were accepted and the economic losses for consumers were recovered at 5.85 million yuan . The problems shown in the complaint are directly related to people’s livelihood, manifested as: the largest number of complaints lodged with daily necessities, short life of small appliances, after-sales service is not in place, and many more home and home improvement issues.